Preamble

NOREXCO SA attaches great importance to the confidentiality of personal data.

The purpose of this policy is to explain, in full transparency, what data is collected on our website, why, how it is used, and what your rights are.

We are committed to complying with the General Data Protection Regulation (GDPR) and to implementing the appropriate technical and organisational measures to guarantee the security of the information collected.

Data controller

The data controller is NOREXCO SA.

Data collected on this site

When you browse www.norexco.com, www.norexco.eu or www.norexco.fr, we may collect the following data:

• Data entered via the forms: last name, first name, company, phone, email, message.
• Technical data: IP address, browser, pages visited.
• Cookie-related data: preferences, audience measurement.

Processing purposes and legal basis

Processing is limited to what is needed for the operation of the site, customer relations, security and technical follow-up.

Data retention

Data is kept only for as long as necessary for the purposes for which it was collected.

• Contact data: as long as needed to process the enquiry, then limited archiving in accordance with applicable obligations.
• Technical data: limited to the security, operation and maintenance needs of the site.
• Cookie data: according to the periods stated in the cookie policy.
• Delivered-machine tracking data: as long as needed for technical traceability, warranty and maintenance.

Tracking of delivered machines

For each machine delivered, NOREXCO keeps the serial number associated with the recipient customer.

This data is used exclusively for technical traceability, warranty or maintenance purposes. It is never reused for commercial purposes.

Hosting and security

Data is hosted in a secure environment within the European Union.

We take all appropriate precautions to preserve the security, confidentiality and integrity of the data you entrust to us.

Cookies

Our site uses cookies for audience measurement, to remember your browsing preferences and for security.

A cookie management banner lets you accept or refuse non-essential trackers on your first visit. You can consult the cookie policy and adjust your preferences via the tools available in the footer or from your browser.

To learn more about cookies: CNIL – cookies and control tools.

Your rights

In accordance with the GDPR, you have the following rights:

• Right of access to your data.
• Right to rectification or erasure.
• Right to restriction or objection.
• Right to withdraw your consent.
• Right to data portability, in the cases provided for.

You can exercise these rights at any time by email to norexco.france@norexco.com, attaching proof of identity if necessary. We will reply within a maximum of 30 days.

Complaints

If you believe your rights are not being respected, you can lodge a complaint with the CNIL (the French data protection authority): www.cnil.fr – 3 Place de Fontenoy, 75007 Paris.